Last Updated On 21-Nov-2025

Effective Date 21-Nov-2025

 

This Privacy Policy describes the policies of The Sanctuary of Sound, 3 Hazel Grove, Thatcham, Berkshire, Berks RG18 3NH, United Kingdom of Great Britain and Northern Ireland (the), email: thesanctuaryofsound.1@gmail.com, phone: 07767892584 on the collection, use and disclosure of your information that we collect when you use our website ( https://www.sanctuary-of-sound.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

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How We Use Your Information:

We will use the information that we collect about you for the following purposes:

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• Marketing/ Promotional

• Creating user account

• Testimonials

• Customer feedback collection

• Enforce T&C

• Processing payment

• Support

• Administration info

• Manage customer order

• Site protection

• Dispute resolution

• Manage user account

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Information We Collect:

We will collect and process the following personal information about you:

 

• Name

• Email

• Mobile

• Address

• Payment Info

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Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

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Your Rights:

​Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at thesanctuaryofsound.1@gmail.com. We will respond to your request in accordance with applicable law.

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Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

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Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

 

How We Collect Your Information:

We collect/receive information about you in the following manner:

 

• When a user fills up the registration form or otherwise submits personal information

• Interacts with the website

• From public sources

 

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances.

 

How We Store Your Information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How We Contact You

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Analytics

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

 

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

 

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

 

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at The Sanctuary of Sound, 3 Hazel Grove, Thatcham, Berkshire RG18 3NH email: thesanctuaryofsound.1@gmail.com. We will address your concerns in accordance with applicable law.